Thursday, March 12, 2020

what is desktop support job description?



Work desk stand:
Work on a wide range of technologies and communicate in different areas of the sector to support events, problems and applications. Responsible for answering IT requests via telephone, e-mail, chat or instant messaging and explanation of the solutions in technical and non-technical terms.
Desktop support job roles:
• Build and install PCs, telephone systems, wireless networks and peripherals (such as printers, scanners, mobile phones / smartphones) related to desktop infrastructure, in line with departmental standards
• Provide advice and guidance to colleagues in relation to events
• Maintain PCs, networks, telephone systems and margins with routine maintenance
• Identify, record and resolve technical problems with software applications or network systems
• Identify possible system changes and improvements for presentation to senior team leaders for consideration and implementation.
• Ensure that the work is done within agreed service levels and in line with departmental guidelines
• Create, maintain and disseminate progress reports on senior leadership
• Moving servers from Windows XP to the Windows 7 or higher platform
• Maintain customer databases with updated solutions and a clear log of activities
• Explain and document technical problems clearly for customers
• Use a call recording system to accurately record calls

4 comments:

  1. The Desktop Technician's job is to give a solitary purpose of contact for end clients to get backing and support inside the association's work area processing condition. This incorporates introducing, diagnosing, fixing, website developer dubai keeping up and redesigning all PC equipment and gear to guarantee ideal workstation execution. The individual will likewise investigate issue zones (face to face, by phone, or by means of email) in an opportune and exact style, and give end-client help where required.

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  3. Desktop support experience is not a loss if you're going to become a network manager. The company that I am interning for, our system engineer does essentially, dubai cleaning company the same thing. He takes cards for network problems/permission issue's etc, and give comfort.

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computer and network technician

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