Work desk stand:
Work on a wide
range of technologies and communicate in different areas of the sector to
support events, problems and applications. Responsible for answering IT
requests via telephone, e-mail, chat or instant messaging and explanation of
the solutions in technical and non-technical terms.
Desktop support
job roles:
• Build and
install PCs, telephone systems, wireless networks and peripherals (such as
printers, scanners, mobile phones / smartphones) related to desktop
infrastructure, in line with departmental standards
• Provide advice
and guidance to colleagues in relation to events
• Maintain PCs,
networks, telephone systems and margins with routine maintenance
• Identify, record
and resolve technical problems with software applications or network systems
• Identify
possible system changes and improvements for presentation to senior team
leaders for consideration and implementation.
• Ensure that the
work is done within agreed service levels and in line with departmental
guidelines
• Create,
maintain and disseminate progress reports on senior leadership
• Moving servers
from Windows XP to the Windows 7 or higher platform
• Maintain customer
databases with updated solutions and a clear log of activities
• Explain and
document technical problems clearly for customers
• Use a call
recording system to accurately record calls
The Desktop Technician's job is to give a solitary purpose of contact for end clients to get backing and support inside the association's work area processing condition. This incorporates introducing, diagnosing, fixing, website developer dubai keeping up and redesigning all PC equipment and gear to guarantee ideal workstation execution. The individual will likewise investigate issue zones (face to face, by phone, or by means of email) in an opportune and exact style, and give end-client help where required.
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ReplyDeleteDesktop support experience is not a loss if you're going to become a network manager. The company that I am interning for, our system engineer does essentially, dubai cleaning company the same thing. He takes cards for network problems/permission issue's etc, and give comfort.
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