F5
support
F5
Support operates with a validated and tested plan for emergencies and disasters
already in place. This plan ensures global business continuity and allows us to
continue to provide 24/7 customer support.
Hardware
services
Long
before the start of the COVID-19 outbreak, F5 devoted time, business resources,
and human energy to developing the business continuity plan under which F5's
global service logistics now operates. Those responsible for supplying the F5
network of parts depots, coordinating parts delivery with each customer, and
submitting and fulfilling hardware replacement service orders or Return
Material Authorizations (RMA), work remotely.
At
the same time, governments and local authorities globally understand that
remote work keeps economies running, albeit at a slower pace. As a result, F5
continues to provide critical hardware to support remote work globally.
Hardware
order fulfillment
Like
all electronic products, F5's supply chain relies on partners around the world,
and we've seen some disruptions in the initial process due to COVID 19. F5's
customer order fulfillment is currently unaffected by the outbreak. of
coronavirus. However, we have adjusted delivery times on limited platforms as we
continue to work to minimize the impact on customers. Any long-term impact on
the supply chain can affect future deliveries, so check F5 regularly for
updates.
Hardware
replacement
F5
continues to meet its hardware replacement, or RMA, obligations with essentially
the same operating results as under normal conditions.
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