Managing any kind of technical support is quite a challenge, but remote support may require more skills.
If flexible controls or devices are not available to use the
remote control, gas controls help users to be their eyes and hands when trying
to solve problems. The search assistant should see what the user sees on their
screen and know exactly what advice to give and how to word this guide so that
the user can follow it. .
Providing remote support can be fun on busy days when there
are many phones, times when the line is long and power is tight. What the
research assistant needs to know is to know quietly and work well - and it does
not hurt to have a sense of humor, especially when you receive requests like
these. (While it's definitely not a good idea to laugh at the end of applicants
while they help them!)
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