Passing a certification test can increase a specialist's
chances of finding a job because it demonstrates competence in the field of
certification. Many computer companies and associations issue certificates,
including Microsoft and CompTIA.
Individuals must take and pass an exam or series of exams to obtain a certificate. In most cases, you can test your IT support specialist certificate online.
computer and
network support technician job description
Skills for IT support professionals
IT support professionals need to have or develop specific
skills to continue their careers. These skills include:
Customer Service - A computer support professional must have
patience and empathy. Patience and empathy and the ability to communicate with
customers and their situations are critical to perfect customer service.
Listening - Listening to your customers when they explain
their problems or concerns allows them to better understand the situation or
problem they are facing.
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