Computer-aided specialists study and solve problems in the functioning
of the computer. They listen to customer complaints, guide customers through
possible solutions and write technical reports based on their work. IT support
specialists have different roles depending on who they help and what they fix
or fix. Computer user support specialists usually work with people while
computer network support specialists work with other IT professionals to
provide technical assistance to a network. About 770,000 computer-assisted
specialists are employed in the United States. They are also known as help desk
experts, help desk technicians and technical support specialists.
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