However, when considering level one and two IT positions,
this kind of professional inertia is generally seen as a red flag. For example,
in this case, the fact that the candidate had never evolved beyond the support
role indicated to the hiring manager that he didn’t strive for upward mobility
and that he was the kind of person who didn’t do well outside his comfort zone.
The overarching issue here is that if you’re working in a
level one or two support role, you need to start considering your future before
it’s too late and your experience begins to work against you. When a technical
professional who has been in the support role for more than 5-7 years begins to
seek new work, hiring managers will have myriad skeptical questions. For
instance, why hasn’t he/she tried working in a new environment? Why hasn’t
he/she progressed or moved up? What’s causing him/her to make a move now?
And in most cases, the answers are assumed to be that the
person lacks motivation, couldn’t cut it on the management track, and needs a
new job now that his/her utility has worn off at their current job.
Consequently, folks with too much support experience will often be passed over
for new gigs, while professionals with only a few years of experience get the
nod because they’re perceived to be hungrier and more ambitious.
Here are a few strategies to avoid these negative
scenarios and ensure that IT support professionals can keep a variety of
options open as their career progresses.
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