The computer-assisted technician ensures that a company's
IT equipment is configured to comply with established guidelines. It manages
all terminals and margins, including printers, modems, personal computers and
data communication devices. Responsible for detecting and detecting the nature
of network errors using appropriate software, the computer support technician
is responsible for troubleshooting. Along with these duties, he or she will
repair and replace equipment when inactive. The position often requires the
individual to be the authority to repair the equipment and provide the
necessary technical assistance. The job also means keeping all computer
supplies useful and available. In some cases, the computer service technician
monitors compliance with the company's policy regarding the use of the end
user's network.
This position requires at least a high school diploma,
but often requires a university degree. Excellent computer skills and the
ability to solve problems are indispensable. Customer service experience is
usually required. The IT support technician should have strong communication
skills and be able to speak and support staff who are not technically
competent.
The position also requires knowledge of basic hardware
and software functions and networks. If the IT technician is working in a call
center, he should be able to type quickly and have the writing skills to
correctly insert data into the job ticket. Organizational skills are essential.
Knowledge of both the Macintosh and the personal computer
is also a must. The computer-assisted technician should be mentally motivated
by going into details. People who want to become IT support technicians should
be willing to accept responsibility and trust. Knowledge of different versions
of Microsoft, from Vista to Windows 10, is also essential.
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