Education Requirements
Experience and knowledge with personal computers are the
most important elements for entering a career as a PC support technician. The
U.S. Bureau of Labor Statistics (BLS) says that employers prefer candidates
with some collegiate experience, though a degree is not a requirement
(www.bls.gov). However, a number of positions for PC support technicians may
call for a bachelor's degree in information systems or computer science.
Master's degrees in business or information technology may be required for
managerial or advanced leadership positions.
Certifications
Some technology companies, such as CISCO and Microsoft,
offer certification in server maintenance and office technology. To earn a
technology-based certificate, students participate in classroom instruction
focusing on solution development, infrastructure architecture and network
administration.
Employment Outlook and Salary Information
Computer support specialists, including help desk
technicians and technical support specialists, were expected to have
faster-than-average growth of 10% over the 2018-2028 period, according to the
U.S. Bureau of Labor Statistics (BLS). The median annual pay for these
specialists was $53,470 in May 2018. Most computer support specialists who
focus on user support earned annual wages from 31,220 to $84,510 at that same
time.
Certain PC support technician positions do require a
bachelor's degree in computer science or information systems, though others may
be available to job candidates with only a few IT courses under their belts.
Some of the common duties of a PC support technician include virus removal and
installing system updates. Possessing strong customer service skills can be helpful
in this career.
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